BTK Hospitality Software was created to improve the hospitality industries back-office efficiency, through automation. Today’s challenging operating environment has required hospitality companies to seek innovative solutions to solve everyday problems, and BTK Hospitality Software delivers.
One of BTK Hospitality Software’s creations is My Guest Inquiries (MGI), available via our Software as a Service (SaaS) Model.
MGI software is focused on easing the burden of routine repetitive tasks on a hotel’s back-office personnel, by automating the post stay guest inquiries.
MGI is currently used by Marriott, Westins, Embassy Suites and Renaissance as well as hotels managed by Atrium, Aimbridge, Marriott and others. Each of these valuable clients use MGI to automate the process of post stay folio requests, charge inquires, refund requests and so forth.
Our SaaS Model delivers our application via the internet, run on our servers, not yours. We manage all applications including performance, security, and maintenance and allow you, the hotel operator, to focus on achieving the best customer experience possible.
Our key to success is providing software support at a price point beneficial to your property!
As a team, we have decades of experience in hospitality processes and procedures and have work with many different brands, segments, and tiers in our careers. The team at BTK Hospitality Software are problem solvers focused on creating software solutions that save time and money.
What Our Clients Are Saying
“This system has eliminated all calls to the front desk and freed up our staff to focus on providing exceptional guest service.”
“MGI saves us a tremendous amount of time because we no longer have to retrieve voice mails manually. The voicemails are automatically entered into our system.”
“We are really enjoying this new software It’s very user friendly and has really improved our efficiency in accounting and the front desk.”
“Our entire team is excited about this system because it distributes the workload and allows us to track all inquiries real time. It even allows you to assign an inquiry to a department or another associate.”
