Introducing
MGI – My Guest Inquiries
MGI is an innovative, online software solution for processing post stay guest inquiries & billing questions.
Improve Guest Satisfaction
With My Guest Inquiries (MGI), we can reduce your incoming calls by up to 99%, by directing these inquires online and to a special phone and text number, customized for your property. We provide your guests with an efficient online solution to resolving post stay guest issues.
Automated Voicemail Transcription
We developed AI software that automatically transcribes voicemails and immediately submits the inquiry to the system. Your team will no longer have to retrieve voicemails and manually write the required information savings hours every day.
Guests Prefer Online Billing Inquiries
An overwhelming number of hotel guests check out with billing issues or inquiries. Our proprietary online billing software creates efficiencies for the hotel staff, while also enhancing the guest experience through faster response times and more consistent communication.
.
MGI is the hospitality industry’s only guest-facing solution specifically designed to automate and streamline the post-stay guest inquiry process. Our platform significantly reduces the operational burden on hotel teams by eliminating up to 99% of front desk calls related to billing questions, folio requests, and other post-stay issues — while simultaneously improving guest satisfaction and reducing staffing demands.
MGI has a robust reporting system that identifies operational defects allowing the property to implement process improvements to reduce future guest inquiries and improve guest satisfaction scores. Guests will always have post stay billing questions and inquiries. MGI will provide the resources to minimize the impact on the hotel team so they can focus on higher impact tasks resulting in better productivity.
Most travelers prefer to handle business online these days, using MGI will give your guests an easy to use, online, telephone, and texting option to submit billing questions and interact with the hotel staff for a host of other requests. We transcribe voicemails to text and it automatically gets submitted to the system without involvement from the hotel team.
The MGI software will significantly improve employee productivity by reducing interruptions from customer calls. MGI creates a centralized, efficient workflow where hotel staff have full visibility into every inquiry and can communicate directly with guests through a two-way messaging platform. The result is faster resolution times, improved accountability, and a significantly better guest experience. In many cases, hotels using MGI are able to virtually eliminate costly brand takeover cases, and those savings alone often offset the cost of the service.
Your guests are directed to your hotel’s custom MGI web page or to a telephone/text number where they can submit their inquiry. Once the guest completes their inquiry via their preferred method of choice, they will receive an email notification where they can track the progress of their inquiry. This prevents multiple phone calls between staff and the guest.
Once the guest enters an inquiry into the MGI system, the accounting department and front desk are notified via e-mail, text or phone call and can process the request online with minimal guest contact while still providing excellent guest service. The system tracks all communication between the guest and the property and will automatically contact the guest if more information is needed. MGI allows multiple associates to process the same inquiry and make updates while being seamless to the guest
The MGI system was designed by hotel professionals with our fellow operators in mind,
ensuring the product meets the needs of the hospitality industry today.
Automated Voicemail Transcription
Reduce Guest Refunds and credit card chargebacks.
Prioritize Workflow by Assigning Tasks
Real Time Tracking by The Guest and hotel team
Inquiry Escalation Feature
Improve Guest and associate Satisfaction Scores
