Introducing
MGI – My Guest Inquiries
MGI is an innovative, online software solution for processing post stay guest inquiries & billing questions.
Improve Guest Satisfaction
With My Guest Inquiries (MGI), we can reduce your incoming calls by up to 90%, by directing these inquires online and to a special phone and text number, customized for your property. We provide your guests with an efficient online solution to resolving post stay guest issues.
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We developed software that automatically transcribes voicemails and immediately submits the inquiry to the system. Your team will no longer have to retrieve voicemails and manually write the required information savings hours every day.
Guests Prefer Online Billing Inquiries
An overwhelming number of hotel guests check out with billing issues or inquiries. Our proprietary online billing software creates efficiencies for the hotel staff, a user friendly experience for the guest and cuts down on voicemails left for accounting.
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My Guest Inquiries (MGI) is the only guest‐facing solution for the hospitality industry to help you track, manage, and control your guest inquiries and billing questions. With MGI, we can reduce your incoming calls by up to 90%. MGI is a staff-friendly, easy-to-use solution focused on improving the guest and staff experience when it comes to handling guest inquiries.
MGI has a robust reporting system that identifies operational defects allowing the property to implement process improvements to reduce future guest inquiries and improve guest satisfaction scores. Guests will always have post stay billing questions and inquiries. MGI will provide the resources to minimize the impact on the front desk and accounting so they can focus on higher impact tasks resulting in better productivity.
Most travelers prefer to handle business online these days, using MGI will give your guests an easy to use, online, telephone, and texting option to submit billing questions and interact with the hotel staff for a host of other requests. We transcribe voicemails to text and it automatically gets submitted to the system without involvement from the hotel team.
The MGI software will significantly improve employee productivity by reducing interruptions from customer calls. Your staff will be able to take control of after departure requests as they efficiently process them in a timely manner. The system provides two-way communication between the guest and the property to eliminate phone calls and reduce processing time.
Your guests are directed to your hotel’s custom MGI web page or to a telephone/text number where they can submit their inquiry. Once the guest completes their inquiry via their preferred method of choice, they will receive an email notification where they can track the progress of their inquiry. This prevents multiple phone calls between staff and the guest.
Once the guest enters an inquiry into the MGI system, the accounting department and front desk are notified via e-mail, text or phone call and can process the request online with minimal guest contact while still providing excellent guest service. The system tracks all communication between the guest and the property and will automatically contact the guest if more information is needed. MGI allows multiple associates to process the same inquiry and make updates while being seamless to the guest
The MGI system was designed by hotel professionals with our fellow operators in mind,
ensuring the product meets the needs of the hospitality industry today.
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Reduce Guest Refunds and credit card chargebacks.
Prioritize Workflow by Assigning Tasks
Real Time Tracking by The Guest and hotel team
Inquiry Escalation Feature
Improve Guest and associate Satisfaction Scores
